• Wed. Dec 6th, 2023

Pandora Improves Business Planning and Merchandising Capabilities


Nov 21, 2023

Pandora, a global jewelry giant with 6,800 points of sale and 2,400 stores across over 100 countries, is making a significant investment in integrated business planning technology to support its digital transformation initiatives. The company has partnered with o9 Solutions to implement a crucial next step in overhauling its global planning and merchandising infrastructure. By elevating its integration capabilities, Pandora aims to address various planning needs across manufacturing, supply chain, and retail within a single platform and data model.

Recognizing the need for a more connected and robust digital suite, Pandora has been driven by its extensive global presence and the growth fueled by the introduction of the revamped charm bracelet in 2000 and the appointment of former P&G exec Alexander Lacik as CEO in 2019. Since then, Pandora has increased its tech investments, launching a lab-grown diamonds collection last year and testing experimental store layouts in 2021 to offer more personalized and omnichannel shopping experiences.

With this latest investment, Kristofer Löhmos, SVP of global merchandising at Pandora, emphasized the critical role of integrated business planning in ensuring optimal product availability for its global consumer base. He stated that “In today’s highly competitive and rapidly changing business environment, it is critical to meet consumers’ needs by having the right product in the right place at the right time.”

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